Terms and conditions

1. Scope and order of documents

These terms apply to every quote and booking issued by Okiatech B.V., a private limited company (B.V.), of Eerste Helmersstraat 42, 1054 DG Amsterdam, the Netherlands, Chamber of Commerce 64390335, VAT NL832342774B01, phone 020 737 0891, e-mail [email protected]. They cover Vocal recording, Band recording, Mixing, Mastering and Podcast and audiobook, as described under services.

Please read them before you accept a quote. The contract is formed when you accept a written quote (a signature or an unambiguous “agreed” by e-mail) and pay the 35 % deposit. Visiting the site or sending the contact form does not bind you.

The contract consists, in this order, of the special terms in the accepted quote, these conditions and — if you are a professional who places other people’s personal data with us — the data processing agreement, which prevails on that subject. The privacy policy is information; it does not change the contract. If you do not accept these terms, do not accept the quote.

2. Definitions

3. Information before you contract

Before you commit, the site and the quote set out the main features of the service, the price, the planned date, who we are and the consumer’s statutory rights, including withdrawal where it applies. That duty comes from Article 6:230m of the Dutch Civil Code and the Consumer Rights Directive as implemented in the Netherlands. Each service page describes the run of play, what is included and the rates: vocal recording, band recording, mixing, mastering, podcast and audiobook. Practical preparation is in the guides.

4. Quote and booking

A request by form, phone or e-mail is answered within 2 working days with a written quote. The quote is valid for 30 days unless it states another period. The slot is yours only once we have both the acceptance and the deposit; until then we may give it to someone else.

For a distance contract we confirm the booking on a durable medium (e-mail) with the quote details. We may refuse a request for a legitimate reason, for example a project that does not fit the rooms, the diary or safety. The live room is 38 m², the booth 10 m², the control room 22 m²; at most 5 musicians play at once.

5. Prices and VAT

Prices on the site and in the quote are in euros, including 21 % VAT. For professionals we also show the net amount. The price that counts is the price in the accepted quote. Current examples, VAT included:

• Vocal recording: €89 per studio hour, €320 for 4 hours, €590 for 8 hours;
• Band recording: €385 for 4 hours, €695 for 8 hours;
• Mixing: €235 per title, extra stem €45;
• Mastering: €72 per title, EP €295, vinyl pre-master €35 per side;
• Podcast and audiobook: €79 per studio hour, audiobook €155 per finished hour.

Net amounts sit next to the gross figures on the service pages, for example €73.55 excluding VAT for a vocal hour. Time beyond the reserved block is billed only if you ask for it, per half-hour started, at that service’s hourly rate. Options such as extra stems or a vinyl pre-master appear on the invoice only if they are in the quote or you later request them in writing. The full list is on services.

6. Deposit and payment

When you book you pay 35 % of the price including VAT. That is a deposit: we deduct it from the final invoice. Payment methods: bank transfer, and a debit-card payment at the studio. Consumers pay the balance on the session day. For work we deliver at a distance (mix, master, audiobook editing) the balance is due when we deliver the version you have approved.

Professionals pay within 14 days of the invoice date. Late payment attracts the statutory commercial interest of Article 6:119a of the Dutch Civil Code, plus reasonable extrajudicial collection costs on the scale that applies in the Netherlands. Until the service is paid in full we may withhold the final files; working copies stay archived as in article 11.

7. Moving or cancelling by you

Ask to move or cancel by e-mail or phone, and confirm it in writing. Arriving late on the day shortens the session; we cannot automatically overrun if the next block is taken. Leftover hours from a block or day can be used within 48 hours if a free slot exists; otherwise they lapse. These rules do not limit the consumer’s right of withdrawal.

8. Right of withdrawal

If the contract is concluded at a distance (e-mail, phone or form) or off-premises, the consumer has 14 days from conclusion to withdraw, without giving reasons, and with only the costs the statute names (Article 6:230o of the Dutch Civil Code). That right does not apply to a contract you sign at the studio.

If you want the session or the remote work to start during those 14 days, you must ask for that expressly. If you then withdraw, you pay a proportionate amount for what was supplied up to withdrawal. The right is lost when the service has been fully performed before the period ends, after your prior express consent and your acknowledgement that you lose the right once performance is complete (Article 6:230p(a) of the Dutch Civil Code).

Withdraw with an unambiguous statement by e-mail to [email protected] or by post to Eerste Helmersstraat 42, 1054 DG Amsterdam, the Netherlands, for example using the model below. We refund within 14 days of receiving your decision, by the same means of payment, unless we agree otherwise.

Model withdrawal form (annex to the Consumer Rights Directive, implemented in the Dutch Civil Code)

To Okiatech B.V., Eerste Helmersstraat 42, 1054 DG Amsterdam, the Netherlands, [email protected]:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service:

• Ordered on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

9. Cancellation or change by the studio

If we have to cancel a session (equipment failure, the engineer being unavailable, an incident in the building), we tell you as soon as we can and offer a new date. If that date does not work, we refund everything you have already paid within 14 days. We do not swap the planned engineer without your agreement.

10. How sessions run

The studio is open Monday to Friday 09:00–21:00, Saturday 10:00–18:00, by appointment only. We work by appointment only. Up to 5 musicians can be in the live room at once. The minimum age is 16. Below that age a legal representative books and pays; an adult responsible for the minor stays for the whole session.

You use the rooms and equipment with care and follow the engineer’s instructions. Smoking and vaping in the building are not allowed. We may stop a session if people’s or equipment’s safety is at risk; the reserved block then remains payable. Damage to studio gear caused by your fault or neglect is on you. Gear you bring remains in your care.

For hearing we work at moderate monitoring levels, take breaks and keep earplugs available. What to bring for vocals or a band date is in the guides preparing your voice and band studio budget.

11. Files, delivery and archive

Unless the quote says otherwise, we deliver as 24-bit WAV, via a download link or on a drive you supply. Mix and master deadlines run from the moment we have complete, playable files, and are counted in working days. How to hand over stems is in delivering mix stems; master delivery formats are in master formats.

We keep a working copy of sessions for 9 months after the last session or delivery, then delete it. It is up to you to retrieve and store your files during that period. Longer retention is possible only if we agree it in writing.

12. Revisions

Mixing includes 2 revision rounds, as described on mixing. Mastering follows the round described on mastering. A round is one bundled list of notes that we process in a single pass. Extra rounds, or a new artistic direction after you have approved a version, go through a fresh quote.

13. Intellectual property

Your works. Works you have us record remain yours or their authors’. You arrange the rights in compositions, lyrics, samples and covers, and any filings with collective-management organisations. The studio claims no copyright in your works.

The fixations. The producer of a phonogram is the person who takes the initiative and the responsibility for the first fixation. When you commission and pay for the recording, that role is yours. To the extent the studio could still claim rights in the fixations made for you, it assigns them once the service is paid in full. Neighbouring rights of performers stay with those performers; you obtain their permission.

Performers. Fixing and exploiting a performance requires the performer’s authorisation. You obtain that from musicians, singers and readers you bring. For an audiobook that relationship sits between publisher and narrator; the studio supplies the technique and acquires no right in the work or the reading.

Voice and artificial intelligence. Client recordings stay out of any model-training pipeline. A synthetic copy of someone’s voice is made only if that person has given a separate written yes.

References. We mention your name or project as a credit only with your written agreement.

14. Liability

We apply the means that belong to this craft. The artistic outcome also depends on your preparation and choices; we do not take on an obligation of result. Our liability can arise only for an attributable failure, and only for direct loss that was foreseeable when the contract was made (Article 6:74 of the Dutch Civil Code).

This limit does not apply to intent or deliberate recklessness, nor to personal injury, and it does not take away mandatory consumer rights. Toward professionals, and outside intent or deliberate recklessness, our total liability on a booking is capped at the VAT-inclusive price of the matching quote. Consequential loss, such as lost turnover or a missed opportunity, is excluded toward professionals.

15. Statutory consumer rights

The mandatory rules in Book 6 of the Dutch Civil Code on consumer contracts sit alongside these terms. When we supply audio files to a consumer, they must match the contract: the agreed format, the agreed version and a file that plays. If they do not, tell us; we repair or re-deliver at no extra charge. These terms do not restrict those statutory claims.

16. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of Article 6:75 of the Dutch Civil Code. The prevented party warns the other as soon as is reasonable. The session is moved to a date chosen together. If the impediment lasts more than 28 days, or no date works, either party may end the contract and we refund sums paid for services not performed.

17. Personal data

We process your data under the privacy policy. If you are a professional and you place third-party data with us (narrators, guests, musicians), the data processing agreement applies. The contact form is routed through FormSubmit in the United States; the transfer and the e-mail or phone alternative are described in the legal notice. Your cookie choice is stored under the key oktc_consent_v1 for 182 days; details are in the cookie policy.

18. Complaints

Send a complaint in writing to [email protected] or to Eerste Helmersstraat 42, 1054 DG Amsterdam. We acknowledge it within 2 working days and reply on the substance as soon as the nature of the complaint allows.

Okiatech B.V. is not a member of a recognised dispute committee. We do not invent a mediator. If we cannot resolve the matter, a consumer may go to the competent court, usually the subdistrict court (kantonrechter). Professionals follow article 19.

19. Governing law and forum

These terms and the contract are governed by the law of the Netherlands. A consumer may, at their option, seize the court of the place where they lived when the contract was made or when the harmful event occurred, or any other court that is competent under Dutch civil procedure. That follows from EU consumer-jurisdiction rules and Dutch procedural law.

Disputes between professionals are submitted to the competent court in the district of Amsterdam, unless mandatory law points to another court.

20. Final clauses

If a clause is void or is set aside, the others remain and we replace the invalid clause with a valid rule closest to its purpose. Not relying on a clause is not a waiver. We may change these terms; the version in force on the day you accepted the quote remains the one that applies to that booking. If there is a translation, the Dutch text is decisive. This version applies from 1 October 2026; last update 1 October 2026.

Questions: FAQ, contact or [email protected].